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NENA calls 10-digit PSAP calls unacceptable

Published Friday, April 01, 2005

In what many industry observers are calling a position reversal, the National Emergency Numbering Association executive board has declared voice-over-IP 911 systems that route calls to the administrative office of a public-safety answering point as “unacceptable.” “In NENA's view, it is unacceptable for a VoIP service provider to block customer access to 911,” according to NENA's statement released in February. “For fixed-location customers using telephone numbers local to their service area, blocking of 911 calls or delivery to ten-digit numbers is unacceptable. As NENA finds, provision of E911 capabilities can be achieved through readily available techniques.” In December ...

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