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National certification program for 911 telecommunicators is long overdue

Published Thursday, June 11, 2009

FORT WORTH, Texas — In his keynote address earlier this week at the National Emergency Number Association conference, Gordon Graham, the erstwhile motorcycle cop turned litigator/educator, spent much of the hour talking about the value of ongoing rigorous training, performance metrics and accountability as risk-management tactics. He bemoaned the lack of core-competency tests in the 911 emergency communications sector. "Once you are hired, you will never have to take another test, if you don't want to be promoted. The public deserves better," Graham said. Regarding those promotions, Graham also spoke of the need for ...

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