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Reporter's notebook: Amcom updates Smart Console

Published Thursday, June 11, 2009

Amcom updates Smart Console Amcom Software released its enhanced Smart Console call-center software. Operators can use the software to manage scheduling, edit phone numbers and perform on-call scheduling from the console. Other features include team chat capabilities to keep operators connected and let them share real-time information. According to the company, system administrators can benefit from smart client technology that allows software updates to be tested on a single PC and then automatically distributed to all operator PCs. Polaris offers mass-intercept technology Polaris Wireless announced the availability of the first high-accuracy mass-intercept location application.

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