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Texas AG files 911 suit against Vonage

Published Wednesday, March 23, 2005

Texas Attorney General Greg Abbott yesterday filed a lawsuit against Vonage, claiming the leading voice-over-IP provider deceives customers by failing to communicate that its voice service does not include access to the E-911 system associated with traditional telephone service. Abbott’s action comes in the wake of a much-publicized incident in Harris County last month, when Joyce Johns was unable to call 911 from the family’s Vonage phone after her parents suffered multiple gunshot wounds. The lawsuit seeks injunctive measures to stop Vonage from allegedly misrepresenting the emergency telephone services it offers and the fact that 911 service is ...

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