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APCO: Telecommunicators can be key in helping combat terrorism

Published Monday, August 06, 2007

BALTIMORE--Emergency call takers and dispatchers may not be in the field, but they can be the first line of defense in identifying terrorist activity and limiting its damage, a speaker said yesterday during a continuing-education course proceeding today’s opening of the Association of Public-Safety Communications Officials (APCO) conference. While some law-enforcement officials may view call-center personnel as little more than clerical staff serving passive roles, call takers and dispatchers can be in a position to spot trends in 911 calls that may point to terrorist activity. This is particularly true in the cases of some biological and chemical ...

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