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Eye-openers occur, even when one can't see

Published Thursday, November 19, 2009

Mark Krizik is a systems engineer for Motorola and a lieutenant in the Posen, Ill., fire department outside Chicago. He’s also a prophet. A couple of weeks ago, Motorola held a one-day firefighting training seminar for its product engineers, designers and marketing managers, which Krizik led. The idea behind the event, which has been held annually for the last nine years at the University of Illinois’ Fire Service Institute, is that experiencing what firefighters experience will result in products that work the way firefighters need them to work. During the orientation that preceded the exercises, Krizik mentioned that ...

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