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IP-based network links call centers

Tel Control Inc. and Avaya are collaborating on a deployment in Galveston, Texas, scheduled to be completed in the fall, which will link eight public-safety answering points via an IP-backbone infrastructure. The solution integrates TCI's call control software and an Avaya softswitch to create a flexible and redundant hub-and-spoke architecture that will carry voice and data traffic over a private IP network and let PSAPs redirect calls to other call centers in the event of overflow. “Galveston will now have a network where PSAPs can route overflow traffic in an emergency situation to another dispatcher that will immediately ...

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